FAQ’S: FREQUENTLY ASKED QUESTIONS

TRANSPARENCY IS IMPORTANT! (With windows too)

What payments do you take?

We take most forms of electronic and tangible payment. Check, card, cash, Zelle, Apple Pay, Cashapp, Square Cash, Venmo, Paypal etc. All will be provided with a receipt of services rendered and payment amount received.

Does the rain or cold affect any of your services?

Let’s start with rain. The tools and methods we use are generally waterproof. That includes house washing, concrete/driveway cleaning, window cleaning, and gutter cleaning. The only service that’s really affected by steady rain is roof cleaning/washing. Torrential rain will likely stop all operations.

Now with freezing temperatures (32F or lower), most operations will stop. Freezing equipment and water freezing on a house or roof won’t do. Gutters can be cleaned in freezing temperatures as well as windows with the methods we alternatively use.

does grouping services together result in a lower price?

Yes. Fuel, general time spent, and setup/break down time play a big role in how we adjust our prices. Setting up on two separate days will in many cases cause over 30 minutes extra each day meaning more cost on both of our ends as well as 2 transactions meaning more cost.

Are you licensed and insured?

Yes, absolutely. A house could be one of your biggest investments. A broken window, concrete/siding damage, a dented car, etc. can all easily happen if not hiring an experienced contractor. Although our excellent safety training and equipment training for our employees has contributed to our great record, we are still prepared for the worst.

What do you use in your basic house washing solution? What makes your services special?

It’s no secret. For our house wash we use Sodium hypochlorite (the active ingredient in commercialized bleach) and a rinse-agent surfactant.

Comparably, we know what tools and fluids a mechanic uses. What we are paying for is their training they received and applying that training, professionalism, equipment wear and tear, insurance cost, and in layman's terms, trust that the professional will not cause damage, satisfy your needs, and that they will treat your car even better than they would their mother’s. Trust that while cleaning your home, KSR won’t damage your house, landscape, windows, or other property.

What do you use in your basic window cleaning solution?

We use Dish Detergent, sometimes a vinegar additive. What makes all the difference is the technique. The difference between a DIY and a professional is that we do this for a profession meaning we do this everyday. The technique will be streak-free and more efficient due to industry training and use than what a home owner could do in a reasonable amount of time.

Are your services something I could do?

We believe in the DIY’er. If you simply like to clean, want to feel accomplished in this sort of thing, like to do it because it’s your passion/hobby, by all means we support it! It’s able to be learned in time - really anything can be. We ourselves have a passion in photography and videography! But those that want the guess work taken out, the learning curve, liability, the investment in capable equipment, and time consumed, we are the professionals to hire.

Do you sub out your work?

No. Plain and simple, quality and fair pricing is our main concern. In our experience, when things are subcontracted out instead of using an in-house work force, quality will suffer and the price for the end user will go up. There are times when we will work with our partnering company for larger or more complex jobs.

Does KSR pocket everything that we pay?

Absolutely not. A little insight into small businesses world, we get paid a small amount of the total we charge. The reason being is there are taxes, cost of materials, labor, equipment wear and tear, systems investment, insurance, marketing, software, etc all end up being around a total of 60-70%. A lot of cost goes into running a professional business.

Did we answer all the questions on your mind? Contact Us Now or Call Us At: 470.215.4687.

Be KSR Clean!